1. One-time purchases and payment confirmation
Credit packages are one-time purchases processed through Waffo Pancake. Credits are added only after PathwayFig verifies payment confirmation. This version does not sell a recurring subscription, start automatic renewals or accept a payment through the report form. Requesting checkout alone does not authorize or confirm a completed charge.
Before payment, the actual package, credit quantity, expiry if any, final checkout amount, delivery terms and purchase refund conditions will be presented before payment. If payment appears interrupted, check the existing order status before retrying; returning from checkout alone is not proof of payment.
2. Failed or interrupted generation
An accepted AI image generation reserves 1 credit for 1K (default), 2 credits for 2K, or 3 credits for 4K. When a failure is confirmed by the service, the reservation is returned. If a network timeout leaves the outcome uncertain, the credit may remain reserved while the existing request is checked.
Use the same task's status check and keep its request ID. Do not repeatedly start new requests while one is unresolved. Contact [email protected] with the task ID for help. A returned credit is a balance adjustment, not a refund to a bank card.
A delivered AI draft can need scientific corrections or visual editing. If a delivered result has a technical problem, describe it to support with the task reference so we can investigate.
3. An existing or disputed charge
If you believe you have already been charged for PathwayFig, contact [email protected] with the receipt or order number, purchase email, date, amount and a short description. Do not send a full card number, security code, password or API key.
We will check the transaction against the purchase terms and applicable law and explain the available remedy. Duplicate charges, non-delivery and confirmed technical billing errors should be reported. A request is not itself refund approval. Where a payment provider handled the transaction, any approved money refund must follow that provider's process; timing can depend on the payment network and bank.
These terms do not limit mandatory withdrawal, refund, warranty or other consumer rights. Contacting support does not waive your right to use a lawful dispute process.
4. Cancellation and account closure
There is no active recurring subscription to cancel in this version. You can stop using the service and request account closure through support. Account closure, credit restoration and a payment refund are separate actions; one does not automatically mean the others have happened.
Read the Terms of Service for account restrictions and the Privacy Policy for data requests.